SHIPPING AND DELIVERY POLICY
- SHIPPING AND DELIVERY
Most of the orders placed on our platform shall be accepted and the details will be provided to the customers within 48 hours from placing the request towards the commercials and the delivery schedule. Such orders shall be placed for delivery through our authorised delivery or a logistical partner providing services in your city, state. Further, in certain circumstance, the Company may itself undertake delivery through self or any Delivery Company that the Company may have an agreement with. All orders placed shall additionally include delivery charges based on the location to which the delivery shall be undertaken. Delivery charges shall be charged unless and until the Company expressly waives off at its discretion. Note: We do have Cash on Delivery option however it will be at the discretion of the Company. However, the Cash on Delivery shall be charged additional.
- ESTIMATED DELIVERY TIME
All orders placed on the platform will be delivered within 7 to 10 days from the date of the customer’s acceptance and payment where there is no cash on delivery option provided. For Bulk orders the delivery time may vary as per the quantity.
- MODE OF DELIVERY
Note: All delivery orders are subject to governmental restrictions, weather conditions and such other events that may not be in the control of the Company. The Company shall not undertake any refund for the products that may have delivery delay due to any of the abovementioned conditions.
You will be notified of the delivery details and you shall be able to trace the package delivery either on our platform upon signing in or on the logistical partner’s platform for which you shall be provided with a reference or tracking details from the Company.
All the tracking details shall be SMSed as well as Emailed to your Registered Mobile Number and Email Id provided by you on registering on our platform. Make sure you have access to these details upon placing the order.
- DELIVERY CHARGE
All order placed on our platform shall not be inclusive of additional delivery charge. However the delivery charges shall be provided on your final invoice that will be generated.
If the delivery is incomplete or the delivery has not been undertaken, then the User may raise a complaint on our Customer support email Id provided on the Terms of Service and Privacy Policy. We may investigate into the issue and then proceed with a refund at the earliest in case of a discrepancy in providing services to you.